Tech Support and Deployment Engineer

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Candidates should possess good troubleshooting and reasoning skills, strong written and verbal communication skills, desire to work on networking, security, web, and other server-client technologies.

This is a mid-level role – We are looking for someone with a few years of experience under their belt. As well, a strong appetite for assisting customers with deploying and supporting our world-class solutions.

Responsibilities:

  • Primarily be responsible for deployment and technical support of our customers.
  • Able to troubleshoot complex communication between clients and servers infrastructures on the fly.
  • Excellent communication skills, both written and verbal, work with senior engineers to help resolve issues
  • Comfortable with writing a few technical articles now and then to assist with growing both our internal and public facing knowledgebase.
  • Able to handle and cope with stressful situations and understands the pressures of a start-up environment.
  • Eagerness to learn lots of new technologies

Requirements:

  • Proficient with troubleshooting a wide variety of applications using common tools
  • Experience with typical client and server operating systems as a user and/or Administrator (Windows, Linux, iOS, MacOS, Android.)
  • Familiar with reading and/or writing simple code is a bonus – preferably in the area of Python, Javascript and/or PHP.
  • Minimum of Bachelor’s degree is preferred.

Bonus Points:

  • Experience working for a SaaS provider

If you fit the above criteria and looking for a role where you can think outside of the square, iterate, learn, grow and develop your skills, send us an email at careers@saasyan.com.au.

In the subject include the following hashtag: #deploymentengineer

In the message include:

  • A summary of your current skills and experience that would be relevant to the role.
  • Links to work you have completed or have contributed to.
  • BONUS: surprise us with something creative in your application.