Is data accessed in real-time from the firewall?

Data is collected continuously from the firewall and aggregated with other sources of info such as active directory, the words and phrases dictionary, and third party APIs before it's stored in the data warehouse. This aggregation process can happen as frequently as every 20 minutes.

How often is the data backed up?

The data is backed up once a day and kept for a month.

Is there an on-premise option?

Yes, please contact Saasyan sales for further info.

How long is the collected access data retained?

Data is retained and kept online for a rolling 12 months.

Can we obtain a copy for archival purposes?

Yes, data can be exported on demand at a rate of $5 per GB exported.

How do teachers (or others) get notified when an alert rule is triggered?

Teachers or any nominated email address will receive an alert email depending on the alert notification setting. Alerts can be sent immediately, relative to the cohort, recurring or as a daily email digest. Please see the Assure documentation for further details.

Does Assure capture a backup of the PAN config before adding the override rules?

Yes, a backup is captured automatically before and after an override rule creation.

Can data be exported to Excel or PDF?

Yes, users with appropriate permissions can export the data to Excel (CSV) or to a PDF.

What types of web access rules are supported?

Web access rules can be used to 'allow' access to a base URL or a web category whereas 'deny' rules can be used to deny access to a base URL, a web category or the whole Internet.

What are the resource requirements of the Saasyan Assure virtual appliance?

The Saasyan Assure virtual appliance requires two vCPUs, 6GB RAM and 32GB HDD.

Tech Support and Deployment Engineer

Candidates should possess good troubleshooting and reasoning skills, strong written and verbal communication skills, desire to work on networking, security, web, and other server-client technologies.

This is a mid-level role – We are looking for someone with a few years of experience under their belt. As well, a strong appetite for assisting customers with deploying and supporting our world-class solutions.

Responsibilities:

Primarily be responsible for deployment and technical support of our customers.
Able to troubleshoot complex communication between clients and servers infrastructures on the fly.
Excellent communication skills, both written and verbal, work with senior engineers to help resolve issues
Comfortable with writing a few technical articles now and then to assist with growing both our internal and public facing knowledgebase.
Able to handle and cope with stressful situations and understands the pressures of a start-up environment.
Eagerness to learn lots of new technologies

Requirements:

Proficient with troubleshooting a wide variety of applications using common tools
Experience with typical client and server operating systems as a user and/or Administrator (Windows, Linux, iOS, MacOS, Android.)
Familiar with reading and/or writing simple code is a bonus – preferably in the area of Python, Javascript and/or PHP.
Minimum of Bachelor’s degree is preferred.

Bonus Points:

Experience working for a SaaS provider

If you fit the above criteria and looking for a role where you can think outside of the square, iterate, learn, grow and develop your skills, send us an email at careers@saasyan.com.au.

In the subject include the following hashtag: #deploymentengineer

In the message include:

A summary of your current skills and experience that would be relevant to the role.
Links to work you have completed or have contributed to.
BONUS: surprise us with something creative in your application.